Assume the role of a human resources director at a U$.$S$.-$based call center that is currently based in the Midwest. The organization plans to expand their call center locations in the states of South Carolina and Tennessee and the country of India and needs to hire $100$ employees. Your organization has been primarily hiring $$local$$ talent, many of whom have been relatives of current employees. The Midwest location is union free but does not have well$-$defined policies to address employee issues. Additionally, the organization$$s approach to performance management is very traditional and may not reflect the needs of today$$s workforce. As the organization considers the talent pool in in their new locations, the organization needs to consider the diversity of the potential new workforce, their responsibility to new locations of their call centers, and how to prepare Midwest managers for potential overseas work. As the human resources director, you will create a strategic HR plan that addresses goals related to your organization$$s growth. The plan should have an influence across the organization to be successful.

Prompt

Apply technical and behavioral competencies to develop strategic HR initiatives across the organization. You will be required to support the organization$$s recommendations using data, specific examples, and detailed explanations of how these HR initiatives address organizational goals.

Please address the following items:

I. People: Develop a strategic HR initiatives around acquiring and retaining qualified talent for an organization. Provide specific examples.

A$.$ Talent Acquisition: Determine appropriate strategies for acquiring qualified talent to fill $30$ call center openings in each state. Explain how the strategies will support organizational goals.

B$.$ Employee Engagement and Retention: Determine appropriate employee engagement strategies and explain how this approach will increase retention.

C$.$ Learning and Development: Determine learning and development opportunities aimed toward attracting and retaining qualified talent within the organization.

D$.$ Total Rewards: Identify appropriate total rewards strategies to increase employee retention and explain how these strategies support the goals of the organization.

II$.$ Organization: Provide specific examples.

A$.$ Employee Discipline: Compare punitive and nonpunitive disciplinary approaches and explain the impacts of the differences to employee relations.

B$.$ Performance Management: Determine the elements of an effective performance management approach and explain how an effective approach influences organizational outcomes.

C$.$ Employee and Labor Relations: Describe the differences between union grievance procedures and nonunion complaint processes, and identify improvements that could be made to a nonunion complaint process.

III. Workplace: Provide specific examples.

A$.$ Diversity and Inclusion: Explain differences within the workplace and describe appropriate strategies for managing a diverse workforce.

B$.$ Risk Management: Determine appropriate proactive HR activities and policies for mitigating risk and explain how these strategies can be used within the organization.

C$.$ Corporate Social Responsibility: Describe HR$$s role in creating a culture of social responsibility within the organization and the organization$$s community.

D$.$ HR in the Global Context: Determine appropriate strategies for properly preparing employees for an expatriate assignment and explain how these approaches ensure ongoing engagement.

IV$.$ Behavioral Competencies: In this section, you will determine strategic HR initiatives that support people, organization, and workplace behavioral competencies using the SHRM model.

A$.$ Determine HR initiatives that support the people knowledge and skill competencies and explain which behavioral competencies within the Business cluster are the most appropriate.

B Determine HR initiatives that support the organization knowledge and skill competencies and explain which behavioral competencies within the Leadership cluster are the most appropriate.

C$.$ Determine HR initiatives that support the workplace knowledge and skill competencies and explain which behavioral competencies within the Interpersonal cluster are the most appropriate.

D$.$ Recommend strategic HR initiatives across the organization that utilize a combination of behavioral competencies and explain why this is the most appropriate approach. Please provide references and citations for all information provided!