Assume the role of a human resources director at a U.S.-based call center that is currently based in the Midwest. The organization plans to expand their call center locations in the states of South Carolina and Tennessee and the country of India and needs to hire 100 employees. Your organization hasbeen primarily hiring "local" talent, many of whom have been relatives of current employees. The Midwest location is union free but does not have well-defined policies to address employee issues. Additionally, the organization's approach to performance management is very traditional and may not reflect the needs of today's workforce. As the organization considers the talent pool in in their new locations, the organization needs to consider the diversity of the potential new workforce, their responsibility to new locations of their call centers, and how to prepare Midwest managers for potential overseas work. As the human resources director, develop a strategic HR plan that addresses goals related to your organization's growth. The plan should have an influence across the organization to be successful.

Assume the role of an HR professional for an organization. You will apply technical and behavioral competencies to develop strategic HR initiatives across the organization. You will be required to support the organization's recommendations using data, specific examples, and detailed explanations of how these HR initiatives address organizational goals.

Specifically, address the following critical elements:

1. Behavioral Competencies: In this section, you will determine strategic HR initiatives that support people, organization, and workplace behavioral competencies using the SHRM model.
   1. Determine HR initiatives that support the people technical competency and explain which behavioral competencies within theBusiness clusterare the most appropriate.
   2. Determine HR initiatives that support the organization technical competency and explain which behavioral competencies within theLeadership clusterare the most appropriate.
   3. Determine HR initiatives that support the workplace technical competency and explain which behavioral competencies within theInterpersonal clusterare the most appropriate.
   4. Recommend strategicHR initiativesacross the organization that utilize a combination of behavioral competencies and explain why this is the most appropriate approach.