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Assume you are a manager at Nordstrom, a department store with high social demands as a result of its strong focus on customer serviceYou already

Assume you are a manager at Nordstrom, a department store with high social demands as a result of its strong focus on customer serviceYou already assess cognitive ability for incoming employees, but now you also want to obtain measures of personalityOf the Big Five, which of the following two factors would be the most valid predictors of performance?

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