• Assume you are a trainer of a customer service training program at Home Depot.
  • Explain your training design. Why do you think your design will be effective?
  • Explain ways to get trainees involved in training sessions.
• Assume you are a trainer of a quality control system at a TOYOTA factory. You will train new factory workers who do not have working experience at factories and knowledge about quality control, let's say, "zero defect movement" or "Continuous improvement activities."
  • Explain your training design. Why do you think your design will be effective?
  • Who are disruptive trainees in this situation? Then, discuss several ways to deal with such disruptive trainees.