Assume you are in the role of the external consultant/OD practitioner. A potential client has contacted you and would like to hire you to come in and make a change management plan for their organization. Here is what the CEO has told you so far: "The communication within this company is very challenged. I can never seem to get in touch with who I want when I want and when I do, it takes forever to get a response. The problem is that we use pagers instead of cell phones so we are implementing a new plan where all staff will be equipped with blackberry cell phones. This will provide everyone with a proper communication device that will allow others to call, text, email, etc. and improve response times and communication. We have a lot of staff who have used the pagers for a very long time and will likely be resistant to making this change so I need you to come in and create a change management plan to help them adjust to the change." REQUIRED: The CEO is looking for a response from you. Please draft a response in point form for how you intend to address the problem and the change management plan. Assume that you will be having a face to face meeting with the CEO to discuss the points you have drafted.