Assume your organization is exploring the Balanced Scorecard performance evaluation system, and youve been given responsibility for completing a table intended to help in explaining the system to employees. The table will provide examples of measures that can be used to evaluate the organizations performance (as opposed to specific individuals). Your task is to complete a matrix that for each of the four perspectives, drills down from broad generalized goals (sometimes called strategies) to specific initiatives (sometimes called objectives), and then indicates how the organization will measure its success, or lack thereof. For example, in the Internal Business Processes column, an example set of entries from top to bottom would be (1) Reduce Cost of Goods Manufactured, (2) Decrease Overtime Costs, (3) Prepare Beginning of Month Production Requirements/Employee Leave Schedule Reconciliation Report, (4) Percentage of Overtime Hours to Total Hours Worked, (5) Reduce from 8% to 5%. Create a table that looks like the one below.

Balanced Scorecard Financial Perspective Customer Perspective Internal Business Processes Perspective Learning & Growth Perspective (1) Strategy/ Goals (2) Objectives (3) Initiatives Measurements (5) Target