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a)State four factors that contribute to the successful implementation of a Balanced Scorecard. (2 marks) b) Briefly explain the difference between return on investment, residual

a)State four factors that contribute to the successful implementation of a Balanced Scorecard. (2 marks)

b) Briefly explain the difference between return on investment, residual income, and EVA ( (2 marks)

c) Indicate how EVA and residual income would be incorporated in a balanced scorecard (BSC). Briefly explain whether this incorporation would be useful

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