At Pronto, a discount store chain, if the shelf price is not on an item, checkout clerks can take the customer's word for prices up to $$20.$ The customer does not have to wait for the clerk to check the price with someone on the floor. By giving its employees the authority to make decisions on the customer's behalf, Pronto is

including employees in the company vision.

empowering employees.

measuring and rewarding strong service performers.

promoting teamwork.

developing service$-$oriented internal processes.