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At Starbucks the biggest challenge faced during the time of the case is generating high levels of customer satisfaction among its patrons. The annual value

At Starbucks the biggest challenge faced during the time of the case is generating high levels of customer satisfaction among its patrons. The annual value of a highly satisfied customer is ______ more than the annual value of a satisfied customer. This is the Starbucks' Customer Behavior, by Satisfaction Level: Unsatisfied Customer: Number of Starbucks Visits/Month is 3.9 and the Average Ticket Size/Visit is $3.88 and the Average Customer Life (Years) is 1.1. For satisfied customer, the Number of Starbucks Visits/Month is 4.3 and for Average Ticket Size/Visit is $4.06 and the Average Customer Life (Years) is 4.4. For highly satisfied customer, the Number of Starbucks Visits/Month 7.2 and the Average Ticket Size/Visit is $4.42 and the Average Customer Life (Years) is 8.3.

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