1. At the completion of a simulation, trainees were asked to provide their ratings to the following question: How likely is it that you would recommend to a peer that they participate in the simulation? A 0- to 10-point scale was provided for the trainees to make their ratings (0 = Highly Unlikely to Recommend; 10 = Highly Likely to Recommend). Groups of five trainees completed the simulation at one time. A total of 80 trainees completed the simulation. Their ratings were distributed as follows: 10 trainees provided a rating of 0, 1, 2, 3, 4, 5, or 6 20 trainees provided a rating of 7 or 8 50 trainees provided a rating of 9 or 10

   1. Calculate the Net Promoter Score (NPS) for the simulation.

   2. What does the NPS indicate about trainees satisfaction with the simulation? That is, interpret the NPS.

   3. Discuss how you could use the NPS and the ratings to improve the simulation.