At the last department staff meeting, your associates indicated that they were frustrated with the poor training program that is currently being utilized in the food and beverage department. Specifically, servers and hostesses are not equipped to handle the technical, service, and guest relations components of their positions. Since you were recently promoted, your manager has given you the responsibility of coordinating a training program for new hires. Detail how you would structure the program and also the evaluation tools that you will have in place to ensure that they have a thorough understanding of their responsibilities. Apply the four - step training model discussed in class to discuss your training plan and address each step in the process. Identify (3) items that you would do in each step of the four-step process. This training can be for either a server or a front desk agent