At Your Service $($ AYS$)$ is a helpdesk company that helps customers stuck with it issues at home or at work.INF$10009$ Introduction to Business Information Systems

Assessment $4-$ Case Study Assessment

At Your Service $($AYS$)$ is a helpdesk company that helps customers stuck $/$with IT issues

at home or at work. The problem might be wide$-$ranging $-$ from computer startup to

diagnostic to a system crash; from hardware failure to software crashes to technology

failure.

AYS executives try to diagnose the problem by using various techniques $-$

questionnaires, dimensional analysis, closed questions, etc. Sometimes, the problem is

resolved over the phone. Where it is not deemed possible, a specialist is sent to the site

for resolution. The customers usually pay by credit card; the membership options are

also available.

The mission of the AYS is problem solution and prevention at the highest possible level

of professionalism.

Before any client is served, they're required to register with AYS. Individual clients are

required to provide name, date of birth, address, credit card number, etc.

Whereas,business clients register by providing name, address, contact person,

business number,and payment method.

AYS experienced extraordinary client base growth during the year $2020.$ The company

has been using an Excel$-$based system to maintain its client details. All financial details

including payments are also maintained in Excel files.