Question
Attempt three of the four questions in this section Question 1 Muti Enterprises Limited (MUL) was established in 2010 in Kampala to offer financial services.
Attempt three of the four questions in this section
Question 1
Muti Enterprises Limited (MUL) was established in 2010 in Kampala to offer
financial services. It deals in foreign exchange, money transfers and savings and
credit services. The company employs highly motivated staff that are well
equipped with skills and able to design and implement all the necessary
programmes that have seen it grow into a successful business entity. MUL
commits resources every year in training staff so as to bring noticeable change in
their behaviour, knowledge and attitude. This is done through seminars,
conferences, temporary promotions, project work and other methods as deemed
necessary.
At MUL, excellent customer care cannot go unnoticed. Employees are caring and
are ready to perform their duties. This has helped the company to minimise
costs of supervision. Most of the MUL clientele have enjoyed quality services for
long since their contribution to the organisation increases from time to time.
Everyone feels part of the enterprise and this has improved the image of the
company, thereby attracting new recruits. So MUL boasts of a steady supply of
suitable managerial and technical staff.
At MUL, safety is paramount; employees are equipped with knowledge and skills
on how to operate machines and other gadgets for their safety. This has
promoted continuity of transactions over the years in a risk- free environment.
Through the use of modern technology, MUL has equipped employees with
modern gadgets like computers, modems and internet gadgets which has
enabled them to do e-learning. Employees easily tell whenever there is need for
change. Change is always embraced at the company due to exposure. There is
flexibility since employees know in advance the state of affairs regarding their
business.
Employees work in harmony, hence easing business operations. All departments
of foreign exchange and money transfer cooperate since they are knowledgeable
and work hand in hand. That has greatly improved the performance of the
company to become one of the leading financial service providers in Uganda.
Thanks to management at MUL that has considered training and development as
integral parts of its operations in an effort to make their business cost effective
and survive in a global village
(a) Distinguish between training and development as applied at MUL.
(4 marks)
(b) Explain the benefits of training to MUL. (16marks)
(Total 20 marks)
Question 2
The planning process involves the development of goals, strategies, tasks and
schedules required to achieve the objectives of a business.
Required:
(a) Identify and explain the steps involved in the planning process.
(10 marks)
(b) Explain the relevance of planning to the management of an organisation.
(10 marks)
(Total 20 marks)
Question 3
Mamo Enterprises Limited (MEL) was established in 2013 by Mr. Kato using his
meager family savings. He had worked as a sub-county chief of Semito and
owned other small businesses run by his wife. He secured a large piece of land
close to Kampala - Semito highway that had a freehold title. Taking advantage
of his family labour and a few unskilled employees from the neighbourhood, he
established a mixed farm which had been his longtime dream.
Before he could secure everything he expected to have, Mr. Kato was
constrained by inadequate finances. He still needed money to buy inputs, clear
and fence the land, put up farm structures like a cattle dip, milking shed and pay
workers. The only immediate source of funds was Semito SACCO, where he had
previously saved some money. He secured a loan at a very low interest rate,
which he used to purchase 20 heads of indigenous cattle to counter the
prevalence of pests and diseases like tsetse flies and tick-borne diseases.
However, indigenous cattle breeds gave him low milk yields and took long to
attain the required body weight. So he ventured into cross breeding his cattle to
improve the products. He hired an expert to carry out artificial insemination, but
this was very costly. Even some of the cows could not produce because they
were too small to carry the pregnancy to full term. So he experienced losses at
his farm. However, he never gave up; he consulted fellow farmers for informed
advice.
Four years along the way, MEL changed into a 'dream come true' enterprise. Mr.
Kato started selling over 200 litres of milk in the nearby Semito trading centre,
each at Shs 1,500 daily, up from the previous 25 litres. This helped the farm
meet its operational costs. He also benefited from the poultry and goats projects
established in 2015. Products are sold locally and internationally, especially to
United Arab Emirates.
Pleased with the performance of the animal sector, Kato decided to venture into
crop husbandry in 2016. He established a 5 acre banana plantation; 2 acre
passion fruit garden and pawpaws. This has become another profitable project
at Mamo farm, utilizing farm manure from cows, goats and poultry. The crop
sector has contributed not only to the farm's income but it is also a fall back
sector in case the animal section is not doing well.
The success story of MEL has been due to availability of permanent water
sources like dams and a borehole. Kato also ventured into training his
employees and neighbours by hiring experts from the district agricultural
extension services office. That has encouraged neighbours of Mamo to venture
into farming. They have formed a cooperative union that has helped them in
marketing their produce and securing loans.
MEL has changed the face of farming in Semito; farming has made a steady
progress apart from the prolonged drought and some farmers who still practice
both bush burning and communal grazing that has made disease control difficult,
crop pests and diseases that reduce the yields and the dusty road that links MEL
to the main Kampala-Semito high way. Thanks to Mr. Kato's effort to involve
the district agricultural officer, Mr. Kute to advise on crop pests and vaccinate
animals in this area. He has convinced farmers to spray their animals and avoid
bush burning, a move expected to bring a sigh of relief to MEL.
Required:
(a) Carry out a SWOT analysis of Mamo Enterprises Limited. (16 marks)
(b) Explain what Mamo Enterprises Limited is doing to mitigate the threats in
the external environment.
(4 marks)
Question 4
(a) Explain why business organisations should consider corporate social
responsibility as an integral part of their undertaking.
(12 marks)
(b) Explain the challenges facing business enterprises resulting from
demographic challenges.
Attempt two of the three questions in this section
Question 5
In most industries today, business processes are accomplished with the help of
computers particularly, desktop computers. Using computers in workplaces
comes with disadvantages pertaining to health. Therefore, creating a good
ergonomic working arrangement is important to protecting the health of
computer users.
Epitop Software Solutions Co. Ltd (ESSCOL) is a software developing company
dealing in various software products. It requires software engineers to sit in
office for long hours using desktop computers to come up with different software
packages being demanded for by clients. However, extensive use of computers
comes with side effects to employees. To overcome the side effects, good
ergonomic practices must be observed in ESSCOL.
As an ergonomics specialist, you have been approached to give a talk about
creating a good ergonomic environment for ESSCOL.
Required:
In your presentation
(a) Define the term 'ergonomics' as used in the scenario above. (2 marks)
(b) Discuss any four health problems that can arise and affect the software
engineers of ESSCOL due to poor ergonomics.
(8 marks)
(c) Explain any five measures that can be put in place at ESSCOL to minimise
the health problems that may arise due to prolonged use of computers.
(10 marks)
(Total 20 marks)
Question 6
Kabisa University of Science and Technology (KUST) located in Masindi district
recently set up its branch in Kiboga district. Majority of the staff in KUST use
laptops and personal digital assistants because they are equipped with wireless
local area network (LAN) connectivity. A few staff use the old desktop
computers.
One of the advantages KUST is enjoying is transmitting data over the wireless
connection within its different campuses. However, data transmission over a
wireless network comes with its challenges but they can be managed.
Required:
(a) Explain the term 'data transmission'. (2 marks)
(b) Briefly discuss any three components or devices that were used to set up
a wireless network for KUST in both locations.
(6 marks)
(c) Discuss any three benefits KUST is enjoying with the use of a wireless
network.
(6 marks)
(d) Explain any three possible challenges that KUST may be experiencing with
data transmission over its wireless LANS.
(6 marks)
(Total 20 marks)
Question 7
HXT Associates is newly established consultancy firm in Kiboga district offering
business advisory services. The firm has other branches in Mubende, Gulu and
Kaberamaido districts with fully functional offices. As a current trend of most
organisations in the 21st century, the director of the firm Mr. Okello, has
requested for improving the efficiency of work flows in the four offices.
Mr. Okello has done extensive research about systems that can help him achieve
his dream and he is convinced that an office automation system (OAS) can help
improve efficiency of workflows in the four offices. This is so because of the
amazing features of the office automation system and additionally, because of
the fact that OAS further integrates different functions in order to improve
efficiency. The functions integrated include electronic publishing, electronic
communication, electronic collaboration and image processing.
Just like any other new user of any system, he is again very afraid that the office
automation system could come along with many disadvantages and he is very
much interested in knowing how to overcome them for purposes of easy
planning. Mr. Okello would like someone to help get a better understanding of
office automation systems.
Required:
Explain to Mr. Okello:
(a) The meaning of office automation systems. (2 marks)
(b) Any two characteristics of office automation systems that HXT Associates
will enjoy.
(2 marks)
(c) How HXT Associates will apply the functions integrated by office
automation systems given below.
(i) Electronic communication. (2 marks)
(ii) Electronic collaboration. (2 marks)
(iii) Image processing. (2 marks)
(iv) Electronic publishing. (2 marks)
(d) Any four disadvantages associated with office automation systems that
HXT Associates will face.
(8 marks)
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