AWS Support Services

Q$1.$ What are the four level of support available from AWS? Does free tier accounts get any support and at what level? $(3$ points$)$

AWS Well$-$Architected Tool

Q$2.$ What are the five pillars mentioned? Based on your IT experience which pillar would you consider most important? Why? $(2$ points$)$

Summarize the information from the suggested video. $(10$ to $15$ single spaced lines$).(3$ points$)$

Support Plan Features & Prices

Q$3.$ Based on the information from this section, fill in the blanks. $(3$ points$)$

BASIC DEVELOPER BUSINESS ENTERPRISE

Cost FREE

Tech Support

TAM $($Yes$/$No$)$

Who can open cases?

Case Severity & Response Times

Q$4.$ Based on the information from this section, fill in the blanks. $(3$ points$)$

Critical Urgent High Normal Low

Basic No Case Support at all. No Case Support at all. No Case Support at all. No Case Support at all. No Case Support at all.

Developer Plan $($Business hours$)$

Business Plan $(24$ x $7)$

Enterprise Plan $(24$ x $7)$

AWS Trusted Advisor

Q$5.$ From the console, open the Trusted Advisor. There are three types of feedback possible. See the image. Take an image of the results you view for your account? What are the significance of messages? Do you believe any corrective action needs to be taken? $(3$ points$)$

AWS Support Technology

Q$6.$ The testimonials are listed. Pick a customers and provide a summary of what they recounted. $($No more than $10$ lines$).(2$ points$)$

Trusted Advisor Dashboard

Recommended Actions

$($ MFA on Root Account

Refreshed: $2$ minutes ago

Checks the root account and warns if multi$-$factor authentication $($MFA$)$ is not enabled.

MFA is not enabled on the root account.

Security Groups $-$ Specific Ports Unrestricted

Refreshed: $2$ minutes ago

Checks security groups for rules that allow unrestricted access $(0\mathrm{.}0.\frac{0\mathrm{.}0}{0})$ to specific ports.

$2$ of $3$ security group rules allow unrestricted access to a specific port.

Amazon S$3$ Bucket Permissions

Refreshed: $2$ minutes ago

I have created a word document with questions. Download it darr. Refer to the Trusted Advisor image above. Fill out the answers and then upload the