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( b ) At general stores, customer arrive according to Poisson distribution with mean arrival rate of 5 per hour and the service time in
b At general stores, customer arrive according to Poisson distribution with mean arrival rate of per hour and the service time in exponential distribution with an average service time of minutes. It is assumed that because of excellent reputation of store, customers are willing to wait. Calculate the following :
i Average number of customers in the shop and the average numbers waiting for a service.
ii The percentage of time arrival can walk in straight without having to wait.
iii The percentage of customers who have to wait before getting the service.
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