b. Several customers complained that they did not receive the emails. What information should you gather to ensure that the customers receive emails that conrm processing and shipment? c. There seems to be a general confusion about this process. Your team is not sure about the process. As a coach, explain how you would implement and support continuous improvement of this process? Include in your answer what an effective coach is, the type of coaching and the skills you would use? Explain each answer that you have given