Question
(b) Which of the above two techniques is best suited for a Total Quality Briefly describe acceptance sampling and statistical process control. Management program? How
(b) Which of the above two techniques is best suited for a Total Quality
Briefly describe acceptance sampling and statistical process control.
Management program? How is it used? (c) What does "Plan-Do-Check-Act" (also known as the Shewhart or Deming
Cycle) mean in TQM? (d) What is the "Cost of Quality" and why does Philip Crosby (among others) say
that "Quality is free"?
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Retailing Management
Authors: Michael Levy, Barton A Weitz
7th Edition
0073381047, 9780073381046
