Bacilli PLC is a multinational company based in Singapore specialised in spare parts production and supplying. It has a total of 2500 employees in the 10 countries where it has established plants mainly in Asian pacific and Europe.

Bacilli's main preoccupation is in ensuring that all spare parts are produced just in time for delivery. To carry this out automated machines are used and improved processes have been put in place in order to create value for the customer at every stage of production. Embracing the entire process sees Bacilli strive to improve in several core areas, including: customer focus, total employee involvement, process-centred thinking, systematic approaches, good communication and leadership and integrated systems.

Total quality means the organisation looks at all inputs, human resources, engineering, production, service, distribution, sales, finance, all functions, and their impact on the quality of all products or services of Bacilli. TQM can improve a company's processes and bottom line.

Based on the concepts of Total Quality Management, outline the approach that Bacilli will take to ensure quality is not compromised throughout its processes while assuring staff buy in.