Background As a leader in the game development field, Game Technology has many customers. The company wants to add a customer contact management feature to the sales system, and you will assist the IT team on this project. One of your first tasks is to interview users to find out what functions they want. When you have this information, you can construct a functional decomposition diagram (FDD) to list and organize the functions. Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop the following sample questions for you to identify:

Do you foresee any problems with this system?

On a scale of one to five (high), how important is the project?

Do you maintain current e-mail addresses for customers?

Who is responsible for entering these records?

What would be some benefits of the new feature?

During the interviews, you learned that most users want to start with an opening screen that allows them to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow them to search a knowledge base or contact the IT Help Desk. If they select the knowledge base option, they want to search by keyword or by topic. If they select the IT Help Desk, they want to have an e-mail or a telephone call-back option.

Practice Tasks

1. For each question asked, enter a code that correctly identifies the question.

2. Draw an FDD that follows the guidelines in the textbook. Challenge Tasks After you complete the Practice Tasks, you learn about new developments at Game Technology. Although the interviews were successful, you need more detail. Specifically, you want more feedback about the user interface, built-in error checking, and reports that could be generated for users. Using these topics, or others you think would be relevant, prepare two samples of each type of question. Also, your FDD was good, but users want you to add a Reports function to the opening screen. That option would allow users to list reports by name or by type. Users also would be Critical Thinking Challenge: Tasks Page able to view or print a report. If they select the Print option, they should be able to print the full report, the current page, or selected pages.

Task 1. For each topic, prepare two sample questions, and indicate the type of question

Task 2. Draw an FDD that shows the Reports function and subfunctions.

Critical Thinking Challenge: Tasks Page Chapter 4: Requirements Modeling Note to Students: After you complete the Practice Tasks, click here to view the sample answers and check your work. Your answers might vary from these exomples and still be correct. The intent is to give you a sample to guide you and serve as a reference. When you complete the Practice Tasks and review the sampie answers, please return to this page and compiete the Chailenge Tasks. Background As a leader in the game development field, Game Technology has many customers. The company wants to add a customer contact management feature to the sales system, and you will assist the IT team on this project. One of your first tasks is to interview users to find out what functions they want When you have this information, you can construct a functional decomposition diagram (FDD) to list and organize the functions. Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop the following sample questions for you to identify: Do you foresee any problems with this system? . .On a scale of one to five (high), how important is the project? . . . Do you maintain current e-mail addresses for customers? Who is responsible for entering these records? What would be some benefits of the new feature? During the interviews, you learned that most users want to start with an opening screen that allows them to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow them to search a knowledge base or contact the IT Help Desk. If they select the knowledge base option, they want to search by keyword or by topic. If they select the IT Help Desk, they want to have an e-mail or a telephone call-back option. Practice Tasks 1. For each question asked, enter a code that correctly identifies the question. 2. Draw an FDD that follows the guidelines in the textbook. Challenge Tasks After you complete the Practice Tasks, you learn about new developments at Game Technology Although the interviews were successful, you need moee detail. Specifically, you want more feedback about the user interface, built-in error checking, and reports that could be generated for users. Using these topics, or others you think would be relevant, prepare two samples of each type of question. Also, your FDD was good, but users want you to add a Reports function to the opening screen. That option would allow users to list reports by name or by type. Users also would be Critical Thinking Challenge: Sample Answers Page Chapter 4: Requirements Modeling Note to Students: After you complete the Practice Tasks and review the sample answers, please click here to return to the Tasks page and complete the Challenge Tasks. Background As a leader in the game development field, Game Technology has many customers. The company wants to add a customer contact management feature to the sales system, and you will assist the IT team on this project. One of your first tasks is to interview users to find out what functions they want When you have this information, you can construct a functional decomposition diagram (FDD) to list and organize the functions. Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop the following sample questions for you to identify .Do you foresee any problems with this system? .On a scale of one to five (high), how important is the project? . Do you maintain current e-mail addresses for customers? . Who is responsible for entering these records? What would be some benefits of the new feature? During the interviews, you learned that most users want to start with an opening screen that allows them to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow them to search a knowledge base or contact the IT Help Desk. If thcy select the knowledge base option, they want to search by keyword or by topic. If they select the IT Help Desk, they want to have an e-mail or a telephone call-back option. Sample Answers Task 1. For each question asked, enter a code that correctly identifies the question. Question O-open-ended C- closed-ended R- range-of response Do you foresee any problems with this system? On a scale of one (low) to five (high), how important is the proposed project? Do you maintain current e-mail addresses for Who is responsible for entering these records? What would be some benefits of the new feature? Task 2. Draw an FDD that follows the guidelines in the textbook. The starting point should be an overview screen that allows a user to add a customer edit a customer, delete a customer, or get help. The Heip option should allow a user to search a knowiedge base or contact the IT Help Desk. If the user selects the knowledge base option, they can search by keyword or by topic. Ifthey select the IT Help Desk, they can either select e-mail or a telephone call-back option. Overview Screen Add Delete Edit CustomerCustomerCustomer Help KnowledgeHelp Desk Base Search by Keyword E-mail Search by Request Topic Call-back Critical Thinking Challenge: Tasks Page Chapter 4: Requirements Modeling Note to Students: After you complete the Practice Tasks, click here to view the sample answers and check your work. Your answers might vary from these exomples and still be correct. The intent is to give you a sample to guide you and serve as a reference. When you complete the Practice Tasks and review the sampie answers, please return to this page and compiete the Chailenge Tasks. Background As a leader in the game development field, Game Technology has many customers. The company wants to add a customer contact management feature to the sales system, and you will assist the IT team on this project. One of your first tasks is to interview users to find out what functions they want When you have this information, you can construct a functional decomposition diagram (FDD) to list and organize the functions. Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop the following sample questions for you to identify: Do you foresee any problems with this system? . .On a scale of one to five (high), how important is the project? . . . Do you maintain current e-mail addresses for customers? Who is responsible for entering these records? What would be some benefits of the new feature? During the interviews, you learned that most users want to start with an opening screen that allows them to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow them to search a knowledge base or contact the IT Help Desk. If they select the knowledge base option, they want to search by keyword or by topic. If they select the IT Help Desk, they want to have an e-mail or a telephone call-back option. Practice Tasks 1. For each question asked, enter a code that correctly identifies the question. 2. Draw an FDD that follows the guidelines in the textbook. Challenge Tasks After you complete the Practice Tasks, you learn about new developments at Game Technology Although the interviews were successful, you need moee detail. Specifically, you want more feedback about the user interface, built-in error checking, and reports that could be generated for users. Using these topics, or others you think would be relevant, prepare two samples of each type of question. Also, your FDD was good, but users want you to add a Reports function to the opening screen. That option would allow users to list reports by name or by type. Users also would be Critical Thinking Challenge: Sample Answers Page Chapter 4: Requirements Modeling Note to Students: After you complete the Practice Tasks and review the sample answers, please click here to return to the Tasks page and complete the Challenge Tasks. Background As a leader in the game development field, Game Technology has many customers. The company wants to add a customer contact management feature to the sales system, and you will assist the IT team on this project. One of your first tasks is to interview users to find out what functions they want When you have this information, you can construct a functional decomposition diagram (FDD) to list and organize the functions. Before you talk to the users, you decide to practice your interviewing skills. Specifically, you want to use open-ended, closed-ended, and range-of-response questions. To test yourself, you ask a team member to develop the following sample questions for you to identify .Do you foresee any problems with this system? .On a scale of one to five (high), how important is the project? . Do you maintain current e-mail addresses for customers? . Who is responsible for entering these records? What would be some benefits of the new feature? During the interviews, you learned that most users want to start with an opening screen that allows them to look up a customer, add a customer, edit a customer, delete a customer, or get help. The Help option should allow them to search a knowledge base or contact the IT Help Desk. If thcy select the knowledge base option, they want to search by keyword or by topic. If they select the IT Help Desk, they want to have an e-mail or a telephone call-back option. Sample Answers Task 1. For each question asked, enter a code that correctly identifies the question. Question O-open-ended C- closed-ended R- range-of response Do you foresee any problems with this system? On a scale of one (low) to five (high), how important is the proposed project? Do you maintain current e-mail addresses for Who is responsible for entering these records? What would be some benefits of the new feature? Task 2. Draw an FDD that follows the guidelines in the textbook. The starting point should be an overview screen that allows a user to add a customer edit a customer, delete a customer, or get help. The Heip option should allow a user to search a knowiedge base or contact the IT Help Desk. If the user selects the knowledge base option, they can search by keyword or by topic. Ifthey select the IT Help Desk, they can either select e-mail or a telephone call-back option. Overview Screen Add Delete Edit CustomerCustomerCustomer Help KnowledgeHelp Desk Base Search by Keyword E-mail Search by Request Topic Call-back