Question
Background In response to the release of a Parliamentary Law Reform Committee Report, the Minister for Transport, commissioned an independent and comprehensive review of the
Background
In response to the release of a Parliamentary Law Reform Committee Report, the Minister for Transport,
commissioned an independent and comprehensive review of the role, responsibilities, operations and
functions (including the training) of authorised officers. The government and the public transport
providers have agreed to use the national training framework as the basis for all future training activity.
An agreement was reached to adopt a competency-based approach for authorised officers training.
Stakeholders have identified the particular competencies that are to be used, the structure and content of
the training program together with the qualifications to be awarded on successful completion of the total
training program.
The course structure consists of three stages:
1. Course development.
2. Production of assessment instruments.
3. Maintenance of a nationally accredited course.
Stage one has been identified as requiring a full-time training effort, with stages two and three being
interspersed notionally over an 18 month to two year period involving both on- and off-job training and
assessment.
Purpose
In consultation and agreement with stakeholders, develop a curriculum, teaching materials, assessment
tools and a maintenance strategy for an authorised officers training program. A proposed framework is
included that lists the proposed tasks, actions and outcomes that are required to be completed to meet
the requirements of this tender.
Key Deliverables:
development of curriculum for a 420 hour course
production of teaching and support materials for 14 units of competency
development of a range of assessment tools
development of a strategy that will facilitate course evaluation, review and maintenance
Contractor's Proposal
The proposal submitted by the contractor should detail the following:
the contractor's understanding of the scope and purpose of the assignment and of the key issues which will need to be addressed in its conduct
the deliverables from the contractor
the name/s and relevant experience of the contractor
the total estimated cost for each stage plus overall cost to deliver the project
the availability of the nominated contractor and the potential commencement date
the nature of any information and/or support expected from the department
Proposals will be evaluated on the basis of the following criteria:
understanding of the tasks/ appropriateness of the proposed approach/ methodology
demonstrated expert knowledge and skills in training program development
relevant experience of the contractor in training program development
extensive national and international knowledge of best practices in the training development field
fee rates and estimated total cost for each stage plus overall costs for the project
Project Duration
Appointment will be considered initially for a period of up to three months. The contract management and
administration will be undertaken by the Franchise Relationships Branch of the Public Transport Division.
Contractor Agreement
The contractor will be expected to indicate their willingness to execute the standard agreement for the
purchase of services. Any proposed departures from these standard conditions are to be identified in the
tenderer's response to the contractor's proposal.
Payments
Payment will be based on total cost for the project. Milestone payments will be made for each stage
completed.
Intellectual Property
Material created is department's property. The ownership of all intellectual property and all information
created as a result of the provision of services shall vest in the department.
The successful tenderer was a business development unit of a local RTO who proposed a budget of
$240,000 for an 18 month project.
An extract from their initial planning documents:
Planning stage one: Prepare course proposal
1. Map existing units of competency from Certificate III in Transport and Distribution (Rail Operations)
to the public transport job analysis and develop draft content clusters.
2. Identify and collate areas of underpinning knowledge and skill to be included.
3. Meet with government department to:
a. Clarify situation regarding the development of new units.
b. Identify workplace documents to be used as training materials.
c. Identify any existing preferred training materials.
d. Identify key stakeholders and contact personnel.
Planning stage two: Scope definition
Key tasks for work breakdown schedule:
1. Document agreed objectives and deliverables.
2. Finalise timelines and work plans.
3. Develop scope management plan.
4. Establish administrative systems.
5. Confirm and brief project team.
Planning stage three: Establish quality protocols and implementation parameters
1. Set up project steering committee.
2. Convene first meeting to sign off content clusters and learning sequences.
3. PSG to review WBS, finalise and sign off.
Product description development outline template
Project name:The Metropolitan Public Transport Training Program
Prepared by:James Smith
Date:26/08/2020
Product or service(intended outcome of project):
Design and Develop a program to give training to authorised officers and ticket inspectors in customer
relations, communications skills and working in a culturally diverse culture.
How this product or service supports the original motive for the project (business need, market demand,
customer request, technological advance, legal requirement, social need etc):
a.Transport Department requirement - ensuring Department's training needs are
met.
b.Business need - Ensuring staff are sufficiently trained in customer relations,
communications and working in a culturally diverse culture.
c.legal requirement - complying with contractual and government requirements
d.Social need - ensuring staff are trained for customer relations and communicating
with members of the public.
e.Legal requirement - complying with all relevant anti discrimination laws when
dealing with members of the public
Draft of full product or service description(with sufficient detail to enable later project planning),
for example, functional and performance requirements, quality requirements, cost requirements etc.
The design and development of a training program for authorised officers and ticket inspectors on the month time frame.
Development of a training program for authorised officers and ticket inspectors:
- A curriculum
- Teaching Materials
- Assessment Tools
- Maintenance Strategy
Scope statement template
Project name:The Metropolitan Public Transport Training Program
Prepared by:James Smith
Date:26/08/2020
Project justificationThe business need that the project was undertaken to address. The
project justification provides the basis for evaluating future trade-offs.
Product descriptionA brief summary of the product description.
Project deliverablesA list of the summary-level sub-products whose full and satisfactory
delivery marks completion of the project.
Deliverable ACourse Development: prepare course proposals
Deliverable BProduction of Assessment Instruments: scope definition
Deliverable CMaintenance of a nationally accredited course: establish quality
protocols and implementation parameters
Known exclusions
Project objectivesThe quantifiable criteria that must be met for the project to be
considered successful. Project objectives must include at least cost,
schedule, and quality measures.
Cost objectives (quantify)Total Project Cost: $240,000 with milestone payments to be made
upon completion of each stage;
Stage 1: $80,00
Stage 2: $80,00
Stage 3: $80,00
Schedule objectives (start
and stop dates)
Project will run over 18 months Stage 1 will run for 3 months followed
by stage 2 and 3
Project Commencement date: 26/08/2020
Stage One commencement date: 26-08-2020
Stage One completion date: 18/11/2020
Stage Two & Three commencement date: 26/11/2020
Stage Two & Three completion deadline date: 26/08/2022
Quality measures (criteria- development of curriculum for a 420 hour course
Metropolitan Public Transport System.
The aim of the training is to provide authorised officers and ticket inspectors with training in customer
relations, communications skills and working in a culturally diverse culture.
The course will include a 420 hour curriculum separated into 14 units
The course consists of three stages:
1. Course development
2. Production of assessment instruments
3. Maintenance of a nationally accredited course
Stage one will run over a three month period and stages two and three over between an 18 to 24 month time frame.
Development of a training program for authorised officers and ticket inspectors:
- A curriculum
- Teaching Materials
- Assessment Tools
- Maintenance Strategy
Scope statement template
Project name:The Metropolitan Public Transport Training Program
Prepared by:James Smith
Date:26/08/2020
Project justificationThe business need that the project was undertaken to address. The
project justification provides the basis for evaluating future trade-offs.
Product descriptionA brief summary of the product description.
Project deliverablesA list of the summary-level sub-products whose full and satisfactory
delivery marks completion of the project.
Deliverable ACourse Development: prepare course proposals
Deliverable BProduction of Assessment Instruments: scope definition
Deliverable CMaintenance of a nationally accredited course: establish quality
protocols and implementation parameters
Known exclusions
Project objectivesThe quantifiable criteria that must be met for the project to be
considered successful. Project objectives must include at least cost,
schedule, and quality measures.
Cost objectives (quantify)Total Project Cost: $240,000 with milestone payments to be made
upon completion of each stage;
Stage 1: $80,00
Stage 2: $80,00
Stage 3: $80,00
Schedule objectives (start
and stop dates)
Project will run over 18 months Stage 1 will run for 3 months followed
by stage 2 and 3
Project Commencement date: 26/08/2020
Stage One commencement date: 26-08-2020
Stage One completion date: 18/11/2020
Stage Two & Three commencement date: 26/11/2020
Stage Two & Three completion deadline date: 26/08/2022
Quality measures (criteria- development of curriculum for a 420 hour course
that will determine
acceptability)
- production of teaching and support materials for 14 units of
competency
- development of a range of assessment tools
- development of a strategy that will facilitate course evaluation,
review and maintenance
Other objectivesAll material created is department's property. The ownership of all
intellectual property and all information created as a result of the
provision of services shall vest in the department.
Scope management plan template
Project name:The Metropolitan Public Transport Training Program
Prepared by:James Smith
Date:26/08/2020
Describe how project scope will be managed:
The project scope will be managed by creating a detailed project scope statement, which defines what
work will be included in the project, and what will not be included. From this a work breakdown
schedule during stage two of planning.
Key tasks for work breakdown schedule:
- Document agreed objectives and deliverables.
- Finalise timelines and work plans.
- Develop scope management plan.
- Establish administrative systems.
- Confirm and brief project team.
Assess the expected stability of the scope of this project (how likely is it to change, how frequently and
by how much?):
During the first stage as course development is being undertaken, material being collated and
stakeholders bring forward requests scope change is likely to happen periodically, As stages two and three will be planned ahead scope change should be minimal in these stages.
How will scope changes be identified and classified?
In Stage One meeting will take place with the Transport Department to identify the key stakeholders, obtain any workplace documents and existing training material which can be used in the development of training material as part of the project.
Describe how changes in project scope will be integrated into the project:
A steering committee will be set up in stage 3 of planning to convene the first meeting to sign off on
content clusters and learning sequences, PSG will review the Work Breakdown Structure and sign off.
Additional remarks:
Scope change control system development checklist and worksheet template
Project name:Metropolitan Public Transport Training Program
Prepared by:James Smith
Date:26/08/20
Determine those responsible for approving or rejecting proposed scope changes:
Be sure to provide for appropriate review of all changes.
Project Sponsors
Project Manager
Project Steering Committee
Key Stakeholders
Define any types of scope changes qualifying for automatic approval without review:
Any of the existing units of competency from Cert. III in Transport and Distribution (Rail Operations)
Describe how scope change control will be integrated with the integrated change control
system:
The project is managed out and carried out under a contract between the department and RTO, The
change control system must also comply with any relevant terms of the contract. Meeting between
sponsors, project manager and steering committee will be organised to approve course content and
learning materials, and also review and approve the work breakdown structure.
Define steps by which project scope may be changed, including:
Paperwork
All requests must be made in writing and all steps taken documented throughout the entire process.
Any changes would have to be done through proper planning processes, proper evaluation of impact on
budget and time frame, risk assessments and changes to the product specification will need to be taken
into account. Project Sponsor will have to give their approval.
Tracking systems
Ensuring all requests are made in writing and proper documentation is performed. WBS and WBS
dictionary will need to be amended and reissued if the approved change request impacts on the project
scope
Dispute resolution procedures
Ensure all affected stakeholders are promptly notified of any changes to the scope and Work Breakdown
Structure.
Approval levels required
List of reasons including why changes have been approved, any corrective actions taken, addition or removal of components. The administration and management of the contract will be undertaken by the
Franchise Relationships Branch of the Public Transport Division
PROJECT JUSTIFICATION: In response to the release of a Parliamentary Law Reform Committee Report, the
Minister for Transport, commissioned an independent and comprehensive review of the role,
responsibilities, operations and functions (including the training) of authorised officers. The government
and the public transport providers have agreed to use the national training framework as the basis for all
future training activity.
Key Deliverables:
development of curriculum for a 420 hour course
production of teaching and support materials for 14 units of competency
development of a range of assessment tools
development of a strategy that will facilitate course evaluation, review and maintenance
Product Description:
An agreement was reached to adopt a competency-based approach for authorised officers training.
Stakeholders have identified the particular competencies that are to be used, the structure and content of
the training program together with the qualifications to be awarded on successful completion of the total training program.
- The course structure consists of three stages:
- Course development.
- Production of assessment instruments.
Maintenance of a nationally accredited course.
Stage one has been identified as requiring a full-time training effort, with stages two and three being interspersed notionally over an 18 month to two year period involving both on- and off-job training and assessment.
Closure Activities
This section should cover the various activities required to close the project.
| Project Staff: Describe what steps are being taken to manage the movement of project staff from the project to other roles, including the timing of their move and the capture of their project knowledge. | Steps will be taken to manage the movement of project staff from the project to other roles. The timing of their transition and the capture of their project knowledge will be carefully planned to ensure a smooth transition. |
| Issues Management: Identify any outstanding issues and who will continue to progress the issues. | Any outstanding issues will be identified, and responsible parties will be assigned to continue progressing these issues even after the project closure. |
| Risk Management: Identify any risks that will transfer to an operational area and who will; take on responsibility for monitoring them. | Risks that will transfer to an operational area will be identified, and individuals will be assigned responsibility for monitoring and addressing these risks. |
| Financial Management: Outline the final financial position and what will happen to any excess funds | The final financial position of the project will be outlined, including the handling of any excess funds. |
| Asset Management: Describe any assets which were required by the project, and who will manage them upon completion of the project. | Any assets required by the project will be identified, and responsible parties will be designated to manage these assets upon completion of the project. |
| Records Management: Identify what arrangements have been put in place for the storage, security and backup of hard copy and soft (electronic) copy records and project documents. | Arrangements will be made for the storage, security, and backup of both hard copy and electronic project records and documents. |
| Post Project Responsibilities: List any matters that are outstanding, what actions are required to address them and who is responsible. This should include such things like outcomes yet to be achieved, outputs not yet delivered, maintenance of the outputs or other operational matters such as meeting future training requirements that are outstanding or have not been formally agreed prior to this stage. | Matters that are outstanding or require further actions will be listed. This includes outcomes yet to be achieved, undelivered outputs, maintenance requirements, and other operational matters that may still need to be addressed. |
| Procurement: Have all supplier/contractor contracts been closed out? | Supplier/contractor contracts will be closed out appropriately. |
| Further Review:Is a further review of the project required at a later stage? | The need for a further review of the project at a later stage will be assessed and determined. If necessary, a plan for conducting a future review will be outlined. |
| Performance against Objectives Describe the actual performance of the project in relation to the achievement of the planned project objectives. | The project has performed well in relation to the achievement of the planned project objectives. The curriculum for a 420-hour course has been developed as planned, and teaching and support materials for 14 units of competency have been produced. Additionally, a range of assessment tools has been developed, and a strategy for course evaluation, review, and maintenance has been formulated. These outcomes indicate that the project has successfully met its objectives. |
| Performance against Outcomes Describe the actual performance of the project in relation to the achievement of targeted outcomes. Were all planned targeted outcomes achieved, to what degree? Some outcomes may not be achieved at this point in time. In this case details should be given as to when the outcomes are anticipated to be achieved and who is responsible for their ongoing measurement and reporting of progress towards their achievement | The targeted outcomes of the project have been achieved. The development of the curriculum, teaching materials, assessment tools, and maintenance strategy has provided the necessary framework for training authorised officers and ticket inspectors in customer relations, communication skills, and working in a culturally diverse culture. The completion of these outcomes contributes to meeting the business needs, legal requirements, and social needs identified for the project. |
| Performance against Output Describe the actual performance of the project in relation to the delivery of the outputs. Were all planned outputs delivered, to what degree? Were they all accepted?? | All planned outputs have been delivered successfully. The curriculum for the training program has been developed, teaching and support materials have been produced, assessment tools have been created, and a strategy for course evaluation, review, and maintenance has been developed. These outputs have been accepted and meet the requirements of the project. |
| Performance against Quality Did the quality of the outputs meet expectations? | The quality of the outputs has met expectations. The curriculum, teaching materials, assessment tools, and maintenance strategy have been developed according to the agreed-upon standards and guidelines. They align with the competency-based approach and reflect the identified competencies and training requirements. The project has ensured that the training program meets the necessary quality standards |
| Performance against Schedule Describe the actual performance of the project against the project schedule. | The project has performed according to the project schedule. Stage one, which involved full-time training effort for course development, was completed within the planned three-month timeframe. Stages two and three, which included on- and off-job training and assessment, have been progressing as intended within the 18-month to two-year period. The project has adhered to the agreed-upon commencement and completion dates for each stage, ensuring timely progress. |
| Performance against Budget Describe the actual performance of the project against the project budget. | The project was completed within budget. The project has also achieved planned objectives, outcomes, and outputs while maintaining quality and adhering to the project schedule. The development of the training program for authorized officers and ticket inspectors has successfully addressed the business needs, legal requirements, and social needs of the project |
BASED ON THE INFORMATION ABOVE ANSWER BELOW:
Introduction & Background
Provide a high-level description of the product or services to be handed over to the client/end-users.
| Product | End-Users |
Handover Schedule
Describe the handover schedule and factors influencing that schedule. Include reference to business cycles or other timing considerations (in the context of the original project schedule).
Handover Budget
Identify the budget associated with handover activities.
Handover Risks
Identify and evaluate any risks associated with the handover process.
| Risk | L | C | R | Response |
Handover Support Arrangements
Describe the overall approach to be used in handing over the product/service to the client and end-users.
| Area of Support | Strategy |
| Communication -Describe how end users will be involved in or informed about implementation activities. Describe key stakeholders and methods for communication where known. | |
| Training:Describe user and support training activities needed to support implementation | |
| Documentation: Describe what documentation (e.g. user manuals) will be provided to support handover | |
| Migration:Describe how the product or service will be migrated into the business environment. This section will include any conversion details, sequencing, establishment of production environment, installation of equipment, and the like. | |
Roles and Responsibilities
Identify the roles and responsibilities associated with implementing the handover plan as well as the skill set needed to perform those functions. Key roles to identify include the primary business contact, implementation team lead(s), key technical staff, customer or help desk support, documentation and other support staff.
Review
Describe what processes will be used to evaluate the effectiveness of the handover.
Acceptance
Define the point at which business and project staff agree that implementation will be complete and transition to maintenance can occur.
Lessons Learnt
| Knowledge Area | What Worked Well | What Could be Improved | Key Learnings/ Recommendations |
| Integration
| |||
| Scope
| |||
| Time
| |||
| Cost
| |||
| Quality
| |||
| Human Resources
| |||
| Communication
| |||
| Risk
| |||
| Procurement
|
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started
