Background Information

The following problems deal with issues related to product and service design. Read each of the problems carefully and provide appropriate solutions. Upload this document with solutions as well as any spreadsheet created for making calculations.

Quality Function Deplo $,($QFD$)$: Review QFD lecture provided in addition to reviewing Chapter $4$ and its notes $/$ slides

Assignment $(20$ Points$).$

Solve problems $7$ and $8$ on Page $173$ in text at the end of Chapter $4.(10$ points$)$

Prepare a service blueprint for one of the following $(10$ points$)$

a$.$ Applying for a home equity loan

b$.$ Ordering and receiving a pizza $($phone order$)$