Background Taylor Weaver, manager of the Georgian Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check$-$in time of $3$:$00$ p$.$m$.$ to $5$:$00$ p$.$m$.$ Observation of arrivals during this period shows that an average of $90$ guests arrive each hour $($although there is no upward limit on the number that could arrive at any given time$).$ It takes an average of three minutes for the front$-$desk clerk to register each guest. Weaver is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line. The first proposal would designate one employee as a quick$-$ service clerk for guests registering under corporate accounts, a market segment that fills about $30\%$ of all occupied rooms. Because corporate guests are preregistered, their registration takes just $2$ minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to $3\mathrm{.}4$ minutes. Under this plan, noncorporate guests would choose any of the remaining four lines. The second plan is to implement a single$-$line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require sufficient lobby space for what could be a substantial queue. The use of an automated kiosk for check$-$ins is the basis of the third proposal. This kiosk would provide about the same service rate as would a clerk. Weaver estimates that $20\%$ of customers, primarily frequent guests, would be willing to use the machines. This might be a conservative estimate if guests perceive direct benefits from using the kiosk. Weaver would set up a single queue for customers who prefer human check$-$in clerks. This line would be served by the five clerks, although Weaver is hopeful that the kiosk will allow a reduction to four. Your Tasks $1.$ Prepare a written report for the Manager of the Georgian Hotel. The report should include: $$ A clear description of the business problem. $$ An evaluation of the alternatives being considered. The evaluation should include the results of your waiting line analysis, such as the average amount of time that guests would spend waiting in$-$line and checking$-$in under the current structure, as well as for each alternative. $$ A recommendation on how to proceed: stick with the current structure, or move forward with an alternative plan. Ensure yourrecommendation is clear, and supported by your analysis. $$ Any other factors which should be considered in making the decision, in addition to the waiting line analysis. $2.$ Prepare a detailed analysis of current service levels, as well as the alternatives considered. This should be completed in Excel, using the templates used in class. $3.$ Please note this additional guidance: $$ Prepare the report as if you are submitting it to the hotel manager, not to your professor. There are marks for professionalism! $$ Your report should be prepared as a standalone document, meaning the hotel manager should understand your analysis and recommendation based on the report alone. $$ The Excel file must also to be submitted, but will only be checked to ensure that you have used the correct approach in your analysis.