background

The new Celebrity Fitness system had a successful system upgrade and data conversion. Users were delighted with the system when it was implemented, according to the post-implementation evaluation. The study also revealed that the system was in good working order. However, few customers expressed their dissatisfaction with the system's reaction time.

required

a. Discuss the factors that may be contributing to the sluggish reaction time.

(5 marks )

b. Create a brief memo outlining the challenges that Celebrity Fitness had with system performance and workload measurement.

(15 marks)

c. Discuss the security concerns that the firm should analyse and monitor in light of the new system's security levels.

(15 marks)