Background:

XYZ Audit Firm examines and analyzes the accounting data of its clients’ for audit purposes. They have a well-designed system that uses technology tools for these analyses. The system is called “Transformers”.

The setup of the Transformers system, in general terms, is as follows;

Field teams receive the required accounting data from the client. These received data are uploaded to the cloud environment called XYZ Cloud. Then, the field teams open a ticket to the Business Analyst Team (BA Team) and request the analysis of the data. BA Team downloads data from XYZ Cloud and checks its content. If the content of the data is appropriate; in order to Transformers system to recognize the data, the column name of the fields in the data are defined to the system by the BA Team. If the content of the data is not appropriate; Field teams are informed by the BA Team and the correct data is requested from the client again. The data whose column names are defined to the system are uploaded to the Transformers system by the BA Team.

If the BA Team encounters a technical error during this upload, they open a ticket to the Tech Support Team and requests support. If Tech Support Team fixes the problem, the BA Team can continue the process. If the problem is due to missing data in any field, the Tech Support Team notifies the BA Team and BA Team informs field teams that they need to request data from client again.

Analyzes are run on successfully uploaded data and a result report of inconsistencies is received from the Transformers system. This report is shared with the Field teams.

TASK:

Please design a work flow that will demonstrate the mentioned process.