BackSaver Ltd. is a retailer of home office furniture. During the pandemic, BackSaver has seen a surge in demand for its products and has developed a strategy to satisfy customer demand. Specifically, BackSaver tries to diversify its supply chain by maintaining effective relationships with suppliers in different regions and implement a sophisticated inventory management system to avoid stockouts. Required: a) Apply Kaplan and Norton's Human Capital Readiness (HCR) framework to identify and explain one strategic job family for BackSaver. Make sure that you identify an internal business process in your answer and draw on case information where possible. (5 marks) b) Discuss one (1) skill and one (1) piece of knowledge required for the job you identified in part (a). Explain your answer. (3 marks) BackSaver Ltd. is a retailer of home office furniture. During the pandemic, BackSaver has seen a surge in demand for its products and has developed a strategy to satisfy customer demand. Specifically, BackSaver tries to diversify its supply chain by maintaining effective relationships with suppliers in different regions and implement a sophisticated inventory management system to avoid stockouts. Required: a) Apply Kaplan and Norton's Human Capital Readiness (HCR) framework to identify and explain one strategic job family for BackSaver. Make sure that you identify an internal business process in your answer and draw on case information where possible. (5 marks) b) Discuss one (1) skill and one (1) piece of knowledge required for the job you identified in part (a). Explain your