BAD NEWS MESSAGE - CUSTOMER . . . . . Relevant Concepts Bad-news messages External messages Sentence structure Verb tense Punctuation Number usage Professional tone Understanding your audience The following external bad-news message terminates a relationship with a client due to breach of contract. This message does not employ a professional tone. Additionally, the message contains several verb errors (tense and passive voice). number usage errors, grammatical errors, spelling errors, sentence errors (run-on, comma splices, etc.), and style errors. . To: Chester T. George From: gracekcocob.com Subject: Engagement Agreement Dear Mr. George Providing quality solutions to your business problems in a timely manner is recognized as of importance by COB Associates, We is also commits to providing the best quality service while developing these solutions. For these reasons we dedicate time during the beginning of every consultation to develop a deep understanding of our clients needs to develop an engagement agreement that clearly establishes expectations for all parties. Our engagement agreement dated October 8, 20XX, outlined the responsibilities of both CoB Associates and CT George Heating & Cooling. In this engagement CT George Heating & Cooling agreed to provide all requested information to CoB Associates within two business days of the request. Additionally, the engagement stated that CT George Heating & Cooling could request an extension of delivery if more than two business days were required to gather the requested information To date, none of CoB Associates' requests for information has been fulfilled, nor has an extension been requested. Business is valuable and want to work with your complete project however we can't accomplish the agreed-upon work if we dont have the necessary information. Therefore, we are initiating our right to terminate the engagement and keeping LATARA Our engagement agreement dated October 8, 20XX, outlined the responsibilities of both CoB Associates and CT George Heating & Cooling. In this engagement CT George Heating & Cooling agreed to provide all requested information to CoB Associates within two business days of the request. Additionally, the engagement stated that CT George Heating & Cooling could request an extension of delivery if more than two business days were required to gather the requested information To date, none of CoB Associates' requests for information has been fulfilled, nor has an extension been requested. Business is valuable and want to work with your complete project however we can't accomplish the agreed-upon work if we dont have the necessary information. Therefore, we are initiating our right to terminate the engagement and keeping you money Please feel free to contact me with any questions or concerns. Cordially. Kate Grace Kate C. Grace, Senior Consultant CoB Consulting Group Office: 740-555-55511 Cell: 740-555-5554 To: Chester T. George From: gracekcocob.com Subject: Engagement Agreement Dear Mr. George (Click to select) We are also committed to providing the best quality service while developing these solutions. For these reasons, we dedicate time during the beginning of every consultation to develop a deep understanding of our (Click to select needs to develop an engagement agreement that clearly establishes expectations for all parties. Our engagement agreement dated October 8, 20XX, outlined the responsibilities of both CoB Associates and CT George Heating & Cooling. In this Click to select) George Heating & Cooling agreed to provide all requested information to CoB Associates within two business days of the request. Additionally, the engagement stated that CT George Heating & Cooling could request an extension of delivery if more than two business days were required to gather the requested information To date, none of CoB Associates' requests for information has been fulfilled, nor has an extension been requested. Click to select) (Click to select) can not accomplish the agreed-upon work if we Click to select) have the necessary information. Therefore, we are initiating our right to terminate the engagement and click to select) Please feel free to contact me with any questions or concerns. Cordially Kate Grace Kate C. Grace, Senior Consultant COB Consulting Group Office: 740-555-55511 Cell: 740-555-5554
