Bad News Messages Although memos and emails often are used to carry messages within an organization, the routine letter is still used for communication of sensitive information within an organization and for most formal communication outside of an organization. The routine letter remains an important medium, and its formula is consistent. Write a routine letter from Pet Mart to a customer politely informing the customer that her Bassett Hound Tammy may not attend their doggie daycare program. Tammy is too difficult for the staff to manage. This is a negative message, so it must be handled diplomatically. Your letter should include the following: -elements of a business letter Follow the sample business letter template. Also consider proper white space and logical paragraph organization. -a neutral opening that introduces yourself and states your purpose for writing4 of 5 -a brief and honest explanation of why Tammy may not attend the doggie daycare. 

 

Explain how her behaviors that are unruly, but use positive, courteous language. Remember that Tammy is very loved by her people. Be creative and tactful. -A forward-looking comment that provides the customer with an alternative. -A neutral closing.