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Bagdan discusses implicit and explicit expectations and the difference between the two. Additionally, he articulates both a set of guest service principles and set of
Bagdan discusses implicit and explicit expectations and the difference between the two. Additionally, he articulates both a set of guest service principles and set of steps involved in providing guest service. In your Initial post, include the following: Share 3 specific guest service principles or particular steps of service that directly identify and help meet or exceed the implicit or explicit expectations the operation must deliver
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