BALANCED SCORECARD FOR HEALTHCARE EXAMPLE MERCY HOSPITAL MISSION Our hospital brings health and healing to the community. VISION Our hospital will be the best place to work and get health care. STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS TARGETS INITIATIVES Demonstrate accountability and % Alternative level of care patients 50% Develop charter for community group Community consultation measures Meet 8 of 10 Processes are patient centered, focused on quality % Medication reconciliation on admission 95% and patient safety At which internal Revamp infection-reporting process INTERNAL processes should we Rate of inpatient falls