Balanced Scorecard:

Greene Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Byrne Corporation has selected two specific objectives for each of the four perspectives. These are:

1. Improve post-sales service

2. Increase number of customers

3. Increase gross margin

4. Improve employee morale

5. Increase profitability of core product line

6. Increase plant safety

7. Improve employee job satisfaction

8. Increase customer retention

Greene Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Byrne Corporation has collected for the past quarter: