Balanced Scorecard

Homework Listed below are perspectives, strategic objectives, and performance measures for the balanced scorecard. Select the most appropriate strategic objectives as well as performance measures for each perceptive from the list. Perspectives Customer Learning and Growth Financial Internal Business Process Strategic Objectives Develop innovative products Increase employee competence Decrease operating cost Increase the number of new product offerings Enhance information-system capabilities Increase market share Reduce delivery time to customer Increase shareholder value Increase leadership skills Increase quality Improve customer experience Performance Measures Percentage of process with real-time feedback Economic Value Added On-time deliveries Number of product offerings Cost reductions in key areas Percentage of Customer Satisfaction Index Number of leadership workshops offered Gross margin percentage Defect rates Number of annual training-hours per employee Number of new products Return on equity Percentage of market share Percentage of Customer Satisfaction Index