Barry was angry when he heard Ed say that. Barry thought about lashing out. Instead, he realized he was overreacting emotionally. He paused momentarily, then said, $"$Ed$,$ l$\text{'}$m sorry you've felt overworked. Can you tell me why you've been feeling that way?" What principle of holding a difficult conversation is most at play here?

Multiple Choice

assuming the best in others

finding common ground

avoiding either$/$or approaches