based on organizational behavior answer from 4.1 to 4.7

QUESTIONS FOR REVIEW \begin{tabular}{ll} 4-1 How are emotions different from moods? & 45 What is emotional intelligence? \\ 4-2 What are the sources of emotions and moods? & 46 What are some strategies for emotion \\ 4-3 What impact does emotional labor have on & regulation? \\ employees? & moods to specific OB issues? \end{tabular} 4-4 What is affective events theory