Based on The Case of the Writer Who Couldn't Write by Alan Cabelly. Please, copy and paste this link below to access it  

the-case-of-the-writer-who-couldnt-write-instructor-manual-final.pdf

After reviewing all available information in both Case A and Case B. 

Craft competencies of the position based on the tasks and Knowledge, Skills, and Abilities (KSAs) required, as suggested by information in Case A and Case B

What performance criteria could be used to determine performance in each competency?

Evaluate current performance against performance criteria.

Consider former development and monitoring plans.

Draft performance management conversation (employing communication management techniques)

Create necessary documents to support next step, such as revised development plan with or without progressive discipline step, termination, etc. At least one document should be included.