1. Based on the email and its attachment, you are to complete the following task:
2. Review scenario and conduct research and analysis:
3. Review the information in the scenario interpret and analyse the company's strategic objectives and identify organisational objectives the operational change needs. Make notes on your analysis for use in your plan as outlined below.
4. Review existing polices/practices at CBSA against strategic objectives and the need for change and make notes identifying changes needed to use in your report. Policies and procedures are accessible via the CBSA website. Identify if the change is required due to performance gaps, business opportunities or threats, or management decisions.
5. Conduct research on change management - the issues and practices including barriers that can impact on change and best practice change management strategies. Also, research trends in Business to Business (B2B) service providers in Australia and analyse the impact on CBSA's organisational objectives as per the scenario information.
6. Consider and list major operational change requirements and recommended order of priority.
7. You will need to identify your sources of information to show that you have identified expert guidance on change management so make notes on all the sources of information you identify and use.
8. Identify the relevant stakeholders who you would need to consult with to prioritise and approve the identified opportunities for change and the process chosen.

AutoSave OFF A A CG ... w- BSBLDR601 Student Assessment V1.0 - Saved to my Mac Home Insert Draw Design Layout References Mailings Review View ? Tell me Comments Editing LE Share Calibri (Bo... 10 AA Aav AaBbCc AABBCCDDE AaBbCcDdE AaBbCcDdE a) AaBbCcDd a) AaBbCcDd a) AaBbCcDd . AaBbCcDd Paste BI Uv ab * 2 Av LV Av (H1 U) St Pet.. AA Banner P.. AA Body Tex... AA BT AA BT a) b) AA BT a) b) ... AA BT a) b) 1.. A BT Num... Styles Pane Inslitule. Student Assessment Academia of knowledge and wis PART A: RESEARCH AND ANALYSIS To begin this part, read the following email and its attachment, then complete the tasks that follow: To: Adrian Russo (adrian.russo@cbsa.com.au) From: Gavin Stead (gavin.stead@cbsa.com.au) Date/time: Monday 11:29 a.m. Subject: Strategic Changes Attachment: Strategic Plan.docx Good morning Adrian I have an important task that I would like you to undertake. Recently the CBSA board released its strategic objectives for the year. I have attached these with this email for your reference. You should also review the organisation's Business Plan. While profit has kept stable over the last few years, it is hoped that the new strategies will increase profitability. The need to relocate to less expensive premises (saving $30,000 per annum), and to undertake increased recruitment to cope with the expected new business are major operational changes required by the organisation. These operational changes need to occur so that the organisation can remain viable in an ever-increasing competitive market. It is anticipated that while there will be some cost savings in making the change, there will also be costs involved including: Adding new staff members - anticipated cost is $300,000 Upskilling existing staff - $100,000 Consulting with experts - $50,000 Communication throughout change with key stakeholders - $60,000 Office relocation - $50,000 - $60,000 I want you to manage these changes in a professional manner using a change management process. Kind Regards Gavin Stead Managing Director 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 CBSA www.cosa.com.au Page 5 of 14 3683 words English (Australia) Focus E + 100%AutoSave OFF A A CG ... w- BSBLDR601 Student Assessment V1.0 - Saved to my Mac Home Insert Draw Design Layout References Mailings Review View ? Tell me Comments Editing LE Share Calibri (Bo... 10 A A Aav AL AaBbCc AABBCCDDE AaBbCcDdE AaBbCcDdE a) AaBbCcDd a) AaBbCcDd a) AaBbCcDd . AaBbCcDd Paste BI Uv ab X 2 Av LV Av (H1 U) St Pet.. AA Banner P.. AA Body Tex... AA BT AA BT a) b) AA BT a) b) ... AA BT a) b) 1.. A BT Num... Styles Pane Strategic Plan.docx STRATEGIC PLAN Mission statement: 'Helping businesses to help themselves. Vision statement: 'To become Australia's largest business advocate.' Core values Our commitment is to: Implement innovation and excellence. Provide ways to help customer grow so they are successful Empower and inspire our customers Behave honestly with respect for all individuals Act professionally with our customers and each other Continually pursue new knowledge and share this openly with others Strategic plan 20XX Strategic objectives for this year include Acquiring five new clients per month Maintain 90% retention rate of our existing customers Grow our business financially by 25% Implement three new services for our clients Increase workforce and introduce work efficiencies in line with new services and expected growth TASK INSTRUCTIONS Based on the email and its attachment, you are to complete the following task: Review scenario and conduct research and analysis: a) Review the information in the scenario interpret and analyse the company's strategic objectives and identify organisational objectives the operational change needs. Make notes on your analysis or use in your plan as outlined below. Review existing polices/practices at CBSA against strategic objectives and the need for change and make notes identifying changes needed to use in your report. Policies and procedures are accessible via the CBSA website. Identify if the change is required due to performance gaps, business opportunities or threats, or management decisions. C) Conduct research on change management - the issues and practices including barriers that can impact on change and best practice change management strategies. Also, research trends in Business to Business (B2B) service providers in Australia and analyse the impact on CBSA's organisational objectives as per the scenario information. d) Consider and list major operational change requirements and recommended order of priority e) You will need to identify your sources of information to show that you have identified expert guidance on change management so make notes on all the sources of information you identify and use . f) Identify the relevant stakeholders who you would need to consult with to prioritise and approve the identified opportunities for change and the process chosen. Note: you will not need to submit your research notes until you have completed Part B of this assessment task. BSBLDR601 Student Assessment V1.0 June 2021 Page 6 of 14 2020 Eduworks Resources Page 6 of 14 3683 words OXX English (Australia) Focus E + 100%