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Based on the expectations disconfirmation model, customer satisfaction is best described as: Group of answer choices The total benefits relative to the total costs Getting
Based on the expectations disconfirmation model, customer satisfaction is best described as: Group of answer choices The total benefits relative to the total costs Getting the "most for their money" T
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Operations and Supply Chain Management The Core
Authors: Robert Jacobs, Richard Chase, Jaydeep Balakrishnan, Brent Snider
2nd Canadian edition
1259066606, 978-1259066603
