Based on the information in the case study, what approach did Starbucks take to promote high ethical standards following what happened? O Promote whistleblower programs Conduct unconscious bias training Conduct training on technical skills O Redefine their mission statementIn addition to the response by Starbucks described in the case study, what other approach to promoting ethics could the company undertake? O Promote a new line of coffee voted on by customers Give managers fewer expectations for appropriate behavior Screen for past unethical behavior in prospective employees Encourage customers to make a purchase when entering the storeWhat ethical test could the manager have used before calling the police on Rashon Nelson and Donte Robinson? O The golden rule test; is this how I would want to be treated? The self-efficacy test; am I able to do this behavior? D The organizational behavior test; is this normal behavior in an organization? O The daily interaction test; what would happen if I did this every day?Internal stakeholders include employees, managers, and owners. However, customers (as well as potential customers) are also considered stakeholders. Based on the information in the case study, how did Starbucks' response to what happened damage their relationship with customers? O Kevin Johnson called the incident "reprehensible" O Starbucks provided training for employees O Kevin Johnson issued an apology only after the incident gained international attention Starbucks fired the manager involvedThe strong response by the general public to the manager calling the police on Rashon Nelson and Donte Robinson would be an example of what type of external force within the community of stakeholders? Competitor forces Governmental forces O Sociocultural forces Economic forcesAs the organization's leader, what aspect of Kevin Johnson's response was the most appropriate following what happened? Highlight the number of meetings that will take place to discuss what happened Committing to redesigning Starbuck's vision statement Promising to simply be a better company moving forward Meeting with Rashon Nelson and Donte Robinson to apologize in personThe ethical dilemma in this case study demonstrates what can happen when there are competing values. Based on the information in the case study, what is the primary value held by the offending manager, and what is the primary value held by Starbucks' broader customer base? C Freedom (to act as one wishes); Wealth (increasing wealth in society at large) Justice (to treat all people equally); Efficiency (minimizing costs) D Freedom (to act as one wishes); Justice (to treat all people equally) Organization (to maintain structure); Exploration (to experience new things)Kevin Johnson was faced with making a decision while navigating two conflicting value systems, a value system that stresses and a value system that stresses Financial performance; solidarity with stakeholders Employee cohesion; sales volume Managerial solidarity; employee development Organizational performance; employee performanceWhen evaluating ethical dilemmas, it can be helpful to analyze organizational practices that might encourage situations where ethical dilemmas can occur. Based on the information in the case study, what generally accepted organizational practice could have created this situation at Starbucks? O Having a highly involved Human Resources department Giving employees unconscious bias training .Having a strong mission statement Giving full autonomy to managers for how they run their storesIt is impossible to know what someone is thinking completely. However, by definition, ethical dilemmas occur when someone is faced with competing choices. The delay in responding to what happened could have been due to Kevin Johnson weighing the potential impact that drawing attention to what happened could have on bottom-line profits and the Starbucks brand (on one hand) and the importance of supporting fairness and impartial standards (on the other hand). These examples represent what two approaches to making a decision in response to an ethical dilemma? Justice and moral-rights approaches Moral-rights and individual approaches Utilitarian and justice approaches Individual and utilitarian approaches