Based on the nature, the products can be classified into goods and services. However, regardless of whether the end product is a good or service, all activities that happen within the scope of organization are often viewed as a set of operations. Mr. Quarts and his team are expert in marketing but they want to open a manufacturing firms producing textile and garments in Arusha. They decided to consult you as MBA graduate studied Operations Management for advice on decisions they will make to ensure the plant is in operations in order to attain competitive advantage and become sustainable in this industry. REQUIRED: i. Describe Operations Management using Input- Process Output Model ii. By giving examples, describe A ny F ive (5) critical decisions that Operations M anagers must have to make in their organizations . iii. Advise them on characteristics that will determine the sustainability of a this new plant distinctive competency: iv. Explain why Operations Management(OM) decisions are strategic decisions