Bassed on the bussiness case and requirements writen below, draw a state transition diagram depicting various states of an object for the chosen business case. An example of a state transition diagram is provided in the image.

In the current competitive business landscape, improving customer service is vital for the sustained

success of any enterprise. Recognizing this imperative, Blue express's mobile application understands the importance of meeting client demands for convenience and personalized experiences. The app has

been specifically crafted to cater to these requirements, underlining the company's dedication to providing customised services. This proposal explores the rationale behind blue express's request for a

mobile app system, illustrating how it$$s implementation aligns with the overarching goal of advancing service delivery for an enhanced customer experience$[1].$

The introduction of blue express's mobile application seeks to streamline the ordering process, making it more efficient and user$-$friendly. Clients can now conveniently access a variety of services, such as

local restaurants, pharmacies, grocery stores, donation centres, and flower shops, car cleaning $,$ and automobile surveillance service all from the comfort of their homes. Aligned with the expectations of

modern consumers for seamless transactions, the application meets the desire for convenient and smooth service experiences.

Efficient Order Processing is a key focus for blue express, acknowledging that the existing ordering approach may be cumbersome and lead to frustrating delays for customers. The mobile app is designed to significantly improve this process, with the potential to expedite and simplify order placement. This not only reduces customer waiting times but also enhances overall operational efficiency. By consolidating multiple services into one app, Blue Express streamlines the delivery

process and saves customers time and effort. With intuitive navigation, real$-$time tracking, and reliable service, Blue Express offers unmatched convenience and efficiency to its users$[6].$

Providing customers with real$-$time updates on the status of their orders improves transparency,

reduces anxiety, and enhances overall satisfaction. By implementing robust order tracking features and timely notifications, Blue Express can keep users informed throughout the delivery process,

increasing trust and loyalty. In addition, personalization plays a significant role in driving customer engagement and loyalty. By leveraging customer data and preferences, Blue Express can offer

personalized recommendations for products and services, as well as exclusive offers and discounts tailored to individual users. This not only enhances the user experience but also encourages repeat business and boosts revenue.

System Requirements $($Functional$)$:

Input:

$-$ System allows users to enter delivery details by providing address, contact information, and delivery preferences.

$-$ System enables customers to input their orders by selecting items, quantities, and any customizations.

$-$ System permits administrators to upload product listings and update inventory.

$-$ System enables staff to input delivery status updates and track order progress.

$-$ System allows users to provide feedback or ratings on the delivery service and ordered items.

Output:

$-$ The application should display delivery details including address, contact information, and delivery

preferences.

$-$ The application should display order details such as items, quantities, and total price.

$-$ The application should show status updates for each stage of the delivery process.

$-$ The application should display notifications for order confirmation, delays, or cancellations.

$-$ The application should provide a summary of past orders and delivery history for users.

$-$ The application should display feedback or ratings for delivery service and ordered items.

Process:

$-$ The system should calculate estimated delivery times based on order details and current traffic conditions.

$-$ The system should notify delivery personnel of new orders and assign them based on proximity and workload.

$-$ The system should send automated notifications to users upon order placement, dispatch, and delivery.

$-$ The system must verify user credentials securely before allowing access to order information.

$-$ The system should update order statuses in real$-$time as deliveries progress.

$-$ The system should synchronize data with the central database server to ensure consistency across all platforms.

$-$ The system should update delivery statuses and customer feedback in the database upon completion of deliveries.