BBooks is looking to become a more efficient operation and have requested your assistance.

Review the accompanying information then select a part of the operations you wish to improve

Create a A3 report for BSL management to review.

About Brotherhood Books (BBooks)

Brotherhood books is an online 2ndhand bookstore. It is a 100% subsidiary of the Brotherhood of St Laurence Social Enterprises.

• BBooks raises funds towards an Australia Free of Poverty.
• It saves many thousands of discarded books from Landfill each year.
• It is staffed by Volunteers and has one paid person, the book shop manager
• Books are donated at BSL shops and sent to BBooks warehouse
• The books are processed by the staff at the warehouse
• When the books are sold they are shipped to the purchaser via courier.

Process overview for your reference

Receiving process:

• Books are received into loading dock and taken off truck via forklift
• Books are removed from bin ready for triage
• They are then categorised as Fair, Good, Great and Pulp.
• Books are uploaded onto the website and allocated a SKU number,
• An SKU sticker is produced and attached to the spine of each book
• Books are shelved in SKU order.(StockKeepingUnit, a unique number used to internally track a business' inventory)
• Books are ordered by this SKU number.

Sale process:

Picking

• An order is allocated a unique sequentially order number by the system and then printed
• The Book Manager allocates a courier for each order and writes it on the order form,
• Courier type is determined by which area the order will be sent to.
• Pickers pick an order by using the SKU,
• When orders are printed, the product is printed in the order the customer selected them in.
• When the order is being fulfilled each line item must be picked sequentially
• A completed order is then placed in the staging shelf according to the Courier type

Packing

• From the staging shelf the order is moved to a packing station
• Packers clean the books
• Cleaning process (Sanding & some other stuff)
• remove the SKU sticker
• Packers pack the order in Mailer bags.
• Bags cannot exceed 5 Kg for the Couriers.
• Mailers sent via Amalgamated Couriers are labelled with the Customer Pre Printed address label
• placed in the despatch area for that courier.
• Orders to be sent via Star track are packaged in "Mailers".
• They are put on a trolley to be labelled by the Star track system.
• The trolley is taken to the office ready for customer labels
• The admin person creates printed labels and attaches it to the Mailer
• Mailers are then placed in the despatch area for that courier.

Despatch

• Couriers (Amalgamated & Star Track) pick up from dispatch at 3pm every weekday

1. Elaborate on current identified waste/inefficiencies you have identified(2 marks)
2. Elaborate on your brainstormed considered/potential improvements(2 marks)
3. Select one of your potential improvements to the implement, briefly explain why you selected that particular improvement(2 marks)