BBooks is looking to become a more efficient operation and have requested your assistance Review the accompanying information then select a part of the operations you wish to improve About Brotherhood Books (BBooks) Brotherhood books is an online 2ndhand bookstore It is a 100 subsidiary of the Brotherhood of St Laurence Social Enterprises BBooks raises funds towards an Australia Free of Poverty It saves many thousands of discarded books from Landfill each year It is staffed by Volunteers and has one paid person, the book shop manager Books are donated at BSL shops and sent to BBooks warehouse The books are processed by the staff at the warehouse When the books are sold they are shipped to the purchaser via courier Process overview for your reference Receiving process Books are received into loading dock and taken off truck via forklift Books are removed from bin ready for triage They are then categorised as Fair, Good, Great and Pulp Books are uploaded onto the website and allocated a SKU number, An SKU sticker is produced and attached to the spine of each book Books are shelved in SKU order ( S tock K eeping U nit, a unique number used to internally track a business' inventory) Books are ordered by this SKU number Sale process Picking An order is allocated a unique sequentially order number by the system and then printed The Book Manager allocates a courier for each order and writes it on the order form, Courier type is determined by which area the order will be sent to Pickers pick an order by using the SKU, When orders are printed, the product is printed in the order the customer selected them in When the order is being fulfilled each line item must be picked sequentially A completed order is then placed in the staging shelf according to the Courier type Packing From the staging shelf the order is moved to a packing station Packers clean the books Cleaning process (Sanding some other stuff) remove the SKU sticker Packers pack the order in Mailer bags Bags cannot exceed 5 Kg for the Couriers Mailers sent via Amalgamated Couriers are labelled with the Customer Pre Printed address label placed in the despatch area for that courier Orders to be sent via Star track are packaged in Mailers They are put on a trolley to be labelled by the Star track system The trolley is taken to the office ready for customer labels The admin person creates printed labels and attaches it to the Mailer Mailers are then placed in the despatch area for that courier Despatch Couriers (Amalgamated Star Track) pick up from dispatch at 3pm every weekday 1 BBooks operations have been laid out for you, can you create a problem that BBooks might have and elaborate on the impact this problem is having (2 marks) 2 A map of the current process, a snapshot of how a process would be done today Eg through a flowchart(2 marks)

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BBooks is looking to become a more efficient operation and have requested your assistance. Review the accompanying information then select a part of the operations

BBooks is looking to become a more efficient operation and have requested your assistance.

Review the accompanying information then select a part of the operations you wish to improve.

About Brotherhood Books (BBooks) Brotherhood books is an online 2ndhand bookstore. It is a 100% subsidiary of the Brotherhood of St Laurence Social Enterprises.

BBooks raises funds towards an Australia Free of Poverty.
It saves many thousands of discarded books from Landfill each year.
It is staffed by Volunteers and has one paid person, the book shop manager
Books are donated at BSL shops and sent to BBooks warehouse
The books are processed by the staff at the warehouse
When the books are sold they are shipped to the purchaser via courier.

Process overview for your reference

Receiving process:

Books are received into loading dock and taken off truck via forklift
Books are removed from bin ready for triage
They are then categorised as Fair, Good, Great and Pulp.
Books are uploaded onto the website and allocated a SKU number,
An SKU sticker is produced and attached to the spine of each book
Books are shelved in SKU order.(StockKeepingUnit, a unique number used to internally track a business' inventory)
Books are ordered by this SKU number.

Sale process:

Picking

An order is allocated a unique sequentially order number by the system and then printed
The Book Manager allocates a courier for each order and writes it on the order form,
Courier type is determined by which area the order will be sent to.
Pickers pick an order by using the SKU,
When orders are printed, the product is printed in the order the customer selected them in.
When the order is being fulfilled each line item must be picked sequentially
A completed order is then placed in the staging shelf according to the Courier type

Packing

From the staging shelf the order is moved to a packing station
Packers clean the books
Cleaning process (Sanding & some other stuff)
remove the SKU sticker
Packers pack the order in Mailer bags.
Bags cannot exceed 5 Kg for the Couriers.
Mailers sent via Amalgamated Couriers are labelled with the Customer Pre Printed address label
placed in the despatch area for that courier.
Orders to be sent via Star track are packaged in "Mailers".
They are put on a trolley to be labelled by the Star track system.
The trolley is taken to the office ready for customer labels
The admin person creates printed labels and attaches it to the Mailer
Mailers are then placed in the despatch area for that courier.

Despatch

Couriers (Amalgamated & Star Track) pick up from dispatch at 3pm every weekday

1.BBooks operations have been laid out for you, can you create a problem that BBooks might have and elaborate on the impact this problem is having. (2 marks)

2.A map of the current process, a snapshot of how a process would be done today. Eg. through a flowchart(2 marks)