Be sure to revise your message so that everything is clear, complete, and ___________ Question 6 options: visible concise formatted none of the above Question 7 (1 point) Messages using the indirect approach open with a____________, a neutral, noncontroversial statement that is closely related to the point of the message but doesn't convey the bad news. Question 7 options: straight direct buffer none of the above Question 8 (1 point) A good buffer is relevant and sincere; a poor buffer might trivialize the reader's concerns, divert attention from the problem, or mislead the reader. Question 8 options: True False Question 9 (1 point) A negative message using the direct approach opens : _______________ Question 9 options: With a clear statement of the bad news. With a clear statement of the good news. With a unclear statement of the bad news. none of the above Question 10 (1 point) Your approach to bad news about business transactions depends on the ____________ Question 10 options: customer's payment customer's expectations. customer's status none of the above