Before the Internet enhanced information access, how did people find information? Are the strategies they used still valid and how might they serve you as a business writer?

Ethical communication is one of the many skills required for business writing. How will you ensure that you are making ethical choices in your messages? Describe an ethical dilemma that one might face when writing a business document.

How will positive words help communicate bad news? Is it ethical to use positive words to convey a negative message?

Do anonlinesearch on "onlinelibel cases" and see what you find. Discuss your results with your classmates.