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Before the start of your 30-minute time slot in the first service period, you must conduct a short briefing for your team, no longer than

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Before the start of your 30-minute time slot in the first service period, you must conduct a short briefing for your team, no longer than 2 minutes. In the briefing, you must: cover the customer service standards and procedures regarding: O table service O menu modifications O advise staff to consult you for dispute resolution and assure them you are available to support them 0 advise staff to confirm service expectations with you if they have any questions during the service period O inform staff of where they can access the customer service policy In each service period, you must

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