\begin{tabular}{|c|c|c|c|} \hline \multirow{2}{*}{ Step 1} & Time: 15, Paid/Hr: 12 & \multirow{2}{*}{ Step 4} & Time : 40, Paid/Hr: 12 \\ \hline & Review renewal application for correctness & & Conduct eye test \\ \hline \multirow{2}{*}{ Step 2} & Time: 30 , Paid/Hr: 12 & \multirow{2}{*}{ Step 5} & Time: 20 , Paid/Hr: 16 \\ \hline & Process and record payment & & Photograph applicant \\ \hline \multirow{2}{*}{ Step 3} & Time: 60, Paid/Hr: 12 & \multirow{2}{*}{ Step 6} & Time : 30 , Paid/Hr: 18 \\ \hline & Check file for violations and restrictions & & Issue temporary license \\ \hline 1) & \begin{tabular}{l} What is the maximum number of \\ applications per hour that can be handled \\ by the present configuration of the process? \end{tabular} & & \\ \hline II) & Which is the bottleneck here? & & \\ \hline III) & \begin{tabular}{l} What is a balanced line and how it may be \\ achieved here? \end{tabular} & & \\ \hline 1) & \begin{tabular}{l} How many applications can be processed \\ per hour if a second clerk is added to check \\ for violations? \end{tabular} & & \\ \hline \end{tabular}