\begin{tabular}{|c|c|c|c|c|c|} \hline \multicolumn{6}{|c|}{ Calculate Time and Cycle Time Efficiency in the shaded area } \\ \hline & Task & \begin{tabular}{l} Processing \\ Time (PT) \end{tabular} & \begin{tabular}{c} Time \\ measur \\ e \end{tabular} & \begin{tabular}{c} Cycle \\ Time (CT) \end{tabular} & \begin{tabular}{l} Time \\ measur \\ e \end{tabular} \\ \hline & Check ticket details & 1 & hour & 3 & hour \\ \hline \multicolumn{6}{|l|}{ XOR } \\ \hline \multirow{2}{*}{\begin{tabular}{l} 70% \\ 30% \end{tabular}} & \multirow{2}{*}{\begin{tabular}{l} Allocate to junior \\ Allocate to senior \end{tabular}} & 15 & minute & 30 & minute \\ \hline & & 20 & minute & 1 & hour \\ \hline \multicolumn{6}{|l|}{ Reword } \\ \hline \multirow[t]{2}{*}{30%} & \multirow{2}{*}{\begin{tabular}{l} Investigate issues \\ Analyze root cause \end{tabular}} & 6 & hour & 3 & day \\ \hline & & 5 & hour & 2 & day \\ \hline \multicolumn{6}{|l|}{ And } \\ \hline & \multirow{3}{*}{\begin{tabular}{l} Propose solution \\ Document solution \\ Test solution \end{tabular}} & 5 & hour & 1 & day \\ \hline & & 2 & hour & 1 & day \\ \hline & & 5 & hour & 3 & day \\ \hline \multicolumn{6}{|c|}{ Synchronize all time measures } \\ \hline & Task & \begin{tabular}{l} Processing \\ Time (PT) \end{tabular} & \begin{tabular}{c} Time \\ measure \end{tabular} & \begin{tabular}{l} Cycle Time \\ (CT) \end{tabular} & \begin{tabular}{c} Time \\ measure \end{tabular} \\ \hline & Check ticket details & 1 & hour & 3 & hour \\ \hline \multicolumn{6}{|l|}{ XOR } \\ \hline 70% & Allocate to junior & & hour & & hour \\ \hline 30% & Allocate to senior & & hour & 1 & hour \\ \hline \multicolumn{6}{|c|}{ Rework } \\ \hline \multirow[t]{2}{*}{30%} & 6 Investigate issues & 6 & hour & & hour \\ \hline & Analyze root cause & 5 & hour & & hour \\ \hline \multicolumn{6}{|l|}{ And } \\ \hline & Propose solution & 5 & hour & & hour \\ \hline & Document solution & 2 & hour & & hour \\ \hline & Test solution & 5 & hour & & hour \\ \hline \end{tabular} \begin{tabular}{|c|c|c|c|c|c|} \hline \multicolumn{6}{|c|}{ Calculate Time and Cycle Time Efficiency in the shaded area } \\ \hline & Task & \begin{tabular}{l} Processing \\ Time (PT) \end{tabular} & \begin{tabular}{c} Time \\ measur \\ e \end{tabular} & \begin{tabular}{c} Cycle \\ Time (CT) \end{tabular} & \begin{tabular}{l} Time \\ measur \\ e \end{tabular} \\ \hline & Check ticket details & 1 & hour & 3 & hour \\ \hline \multicolumn{6}{|l|}{ XOR } \\ \hline \multirow{2}{*}{\begin{tabular}{l} 70% \\ 30% \end{tabular}} & \multirow{2}{*}{\begin{tabular}{l} Allocate to junior \\ Allocate to senior \end{tabular}} & 15 & minute & 30 & minute \\ \hline & & 20 & minute & 1 & hour \\ \hline \multicolumn{6}{|l|}{ Reword } \\ \hline \multirow[t]{2}{*}{30%} & \multirow{2}{*}{\begin{tabular}{l} Investigate issues \\ Analyze root cause \end{tabular}} & 6 & hour & 3 & day \\ \hline & & 5 & hour & 2 & day \\ \hline \multicolumn{6}{|l|}{ And } \\ \hline & \multirow{3}{*}{\begin{tabular}{l} Propose solution \\ Document solution \\ Test solution \end{tabular}} & 5 & hour & 1 & day \\ \hline & & 2 & hour & 1 & day \\ \hline & & 5 & hour & 3 & day \\ \hline \multicolumn{6}{|c|}{ Synchronize all time measures } \\ \hline & Task & \begin{tabular}{l} Processing \\ Time (PT) \end{tabular} & \begin{tabular}{c} Time \\ measure \end{tabular} & \begin{tabular}{l} Cycle Time \\ (CT) \end{tabular} & \begin{tabular}{c} Time \\ measure \end{tabular} \\ \hline & Check ticket details & 1 & hour & 3 & hour \\ \hline \multicolumn{6}{|l|}{ XOR } \\ \hline 70% & Allocate to junior & & hour & & hour \\ \hline 30% & Allocate to senior & & hour & 1 & hour \\ \hline \multicolumn{6}{|c|}{ Rework } \\ \hline \multirow[t]{2}{*}{30%} & 6 Investigate issues & 6 & hour & & hour \\ \hline & Analyze root cause & 5 & hour & & hour \\ \hline \multicolumn{6}{|l|}{ And } \\ \hline & Propose solution & 5 & hour & & hour \\ \hline & Document solution & 2 & hour & & hour \\ \hline & Test solution & 5 & hour & & hour \\ \hline \end{tabular}