Below is an email from your employee (Alex) and a set of emails between Alex and one of your suppliers, Electronic Products in Osaka (Japan). You manage Australian Electrical Supplies, based in Melbourne (Australia). You have been doing business with EP for three years. You source a significant proportion of goods you supply to your Australian and New Zealand customers from EP.

The emails reveal various issues arising from a sales transaction earlier in the year that remain unresolved. You have already lost the customer (Ardith Engrain) to whom you were supplying the goods ordered from EP. Your relationship with EP has become increasingly important to the success of your business. As part of an upcoming trip to Osaka, you have arranged a meeting with EP's management to resolve the problems and restore your business relationship.

Before you leave you need to prepare to clarify for yourself what your position is on the issues.

identifies the issues and the likely legal rights and responsibilities of AES and EP. Also, you should think about the possible outcomes and remedies you want in light of your circumstances.

From: Alex Tove <