Benefit-cost analysis experts agree that to the extent you can quantify benefits and costs, you should do this. However, some people complain that there are many things that cannot be quantified, so they resist engaging in quantitative benefit-cost analyses.

Certainly, some things are harder to quantify than others. For example, quantifying potential customer satisfaction with a new product your company plans to produce is not easy to do. Nonetheless, by conducting surveys of potential customers, engaging in focus group studies, and testing prototypes of the product on customers, you can develop a reasonable quantitative sense of possible customer satisfaction with the product. The point is that ultimately, everything can be quantified. The real issue is whether your attempt at quantification is valid and really reflects what you want to measure.

Describe how you might be able to measure the benefits and costs of implementing the 9/80 schedule described below:

Traditionally, employees work 8-hour days for 5 days a week.However, many companies are offering flexible work hours including the 9/80 schedule.The 9/80 schedule allows employee to work for 9 hours every day and get every other Friday off.