Benjamin has been receiving reports from users at one of the rural branches of his company that their VoIP telephone conversations have been experiencing distortion and some lost connections. He pulls up the monitoring tool and sees that recently there has been a lot of video streaming from a popular social media site and that the bandwidth for the ISP connection to that office appears to be maxed out during the timeframe when users are experiencing issues. Which of the following could help resolve the issues with the telephone conversations without discarding any traffic?

a$.$ traffic policing

b$.$ encapsulation

c$.$ traffic shaping

d$.$ administrative distance