Best trust bank has grown to become one of the worlds top $25$ banks with $73,000$ employees and $47$ countries the company has built a reputation based on integrity and Paul Wasinski vice president of human resources says that one of the biggest challenges the best trust bank faces this poor communication he's considering a new training course. I$\text{'}$m preparing a clear written communication for managers in the company, although he record videos speaks to company events leads to Townhall meeting To allow employees to post questions and ideas he still struggles with the amount of information that is not communicated effectively among all the employees how has the media richness of Paul's communications changed since the day he was a tellers and has a live video feed